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ProactiveWatch - Managed Service Software for IT Support Companies
Business Benefits : Key Business Value
  • Be profitable in your first month since there's no up-front investment to recoup -- no software to purchase, no hardware to purchase, no maintenance and support contracts.
  • No “lock-in” commitments. In fact, no contracts of any kind. We do business the way you want. That means earning it every month.
  • We host ProactiveWatch in a robust data center, providing the resiliency your customers demand from 24X7 support services. We maintain the application too so you can sleep better at night. Peace of mind at no additional charge.
  • ProactiveWatch is so easy to use that you'll be up-and-running in less than 10 minutes. Other products require individual device configuration. But we've built “template” driven administration that makes set-up and ongoing management noticeably easier – i.e. lower costs.
  • Because ProactiveWatch has the fastest polling rate of any monitoring product, it's not only able to uncover problems that other software can't even see but it can filter false alarms almost entirely and rid your organization of the background noise that plagues other products.
  • Unlike other vendors, we'll never nickel and dime you. That's why all features are included with ProactiveWatch for one low price.
  • We understand the importance of good support. So, we make ourselves available to you 24X7X365 and strive to answer all support requests within 15 minutes.
  • Other hosted products use software developed by third party vendors. Not us. We write and produce ProactiveWatch, allowing us to respond better and more quickly to your technical support and feature requests.
  • ProactiveWatch can be easily branded with your company name and logo on all reports and product software to promote your company image and service offering.
ProactiveWatch Capability ProactiveWatch Business Benefit
Scheduled Customer Report The ProactiveWatch Customer Report "sells the service", making ProactiveWatch subscriptions easy to sell and easy to renew.
Detailed Monitoring and Diagnostics Customer issues are rapidly resolved with less impact upon your technical resources.
Software as a Service Hosted By Us You do not have to invest in, or maintain any hardware or software infrastructure to support ProactiveWatch at your site.
Full "Out of Band" Monitoring You get your notifications on your mail enabled device even if your email infrastructure is down.
Automated Capacity Planning The Customer Report tells you and your customers 60 to 90 days ahead of time when critical resources will need to be added.
Simple Monthly Pricing No expensive licensed software to buy - no long term or up front commitments to make. We earn your business every month.
Fast Non-Intrusive Installation Installs in minutes, generates value immediately - no complex permissions or firewall work needed.
Easy Customization ProactiveWatch Extensions allow you to customize the system to meet your business needs.
Ticketing System Integration ProactiveWatch integrates with Connectwise and Autotask, allowing you to manage customer alarms and your other activities centrally.
Multi-Customer VAR Console See all of your customers their servers and their networks on one pane of glass.
Customer Console Also Available For your customers who have their own IT staff you can sell them a Console that allows then to see their environment.