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ProactiveWatch is proactive monitoring and diagnostics software that you (the VAR) use to watch all of the servers, networks (and optionally workstations) at your customer sites. With ProactiveWatch Monitoring you get the following unique benefits: |
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- - Site Down, Internet Down, Server Down, Resource Usage (CPU, Memory, Disk, Handles, Threads), Event Log, and Integrity Monitoring all start working the instant you install a Gateway and one or more Agents at a customer site with no configuration or setup on your part.
- - ProactiveWatch includes pre-defined templates for Exchange, SQL Server, IIS, Citrix/MSTS, as well as many add-on products and services like Symantec Anti-Virus, Symantec BackupExec, HP Insight Manager, BlackBerry Servers, and many others.
- - Every 10 seconds ProactiveWatch checks the resource utilization state of every instance of every process (and user), any changes in installed software, and any changes in the portions of the registry where user installed software or malware can be launched.
- - When an issue occurs, ProactiveWatch "snapshots" the resource utilization profile of the server at that point in time, as well as the system profile (hardware and OS state), and the installed applications profile. Historical Time Stamps compare the current state of any server or network device to a "known good" state.
- - ProactiveWatch allows you to monitor mail flow as well as critical queues in Microsoft Exchange so that you can assure your customers that their Exchange Servers are always working correctly. Additionally, ProactiveWatch contains deep integration with popular Anti-Virus and Backup programs, as well as Microsoft Update allowing you to assure your customers that their Backups, Anti-Virus signatures, and Microsoft Updates are always current.
- - ProactiveWatch provide seamless one-click integration to LogMeIn ITReach, as well as any other remote control mechanism of your choice.
- - If your customer has web or Citrix based applications, ProactiveWatch includes easy to set up URL and ICA response time monitors that watch the response time of business critical applications and systems.
- - The ProactiveWatch Customer Report projects capacity issues 30, 60, and 90 days into the future. Use this information to fix customer problems before they "hit the wall."
- - There are no server based components of ProactiveWatch for you to install or maintain at your site. The only component you install is the ProactiveWatch Explorer console which is installed on admin workstations or Citrix/Terminal Servers for shared access.
- - For customers that have internal IT staff but are stretched too thin to configure and maintain an expensive, complex on-site monitoring product, you can sell them a ProactiveWatch Console and share the monitoring and support tasks. The console allows the customer to see their own environment only while your console displays their environment along with the rest of your accounts.
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