Access and Remediation
ProactiveWatch provides your technicians with three methods to immediately access customer systems and address issues. Remote Contol allows your staff to remotely establish a console session with any managed computer. Remote Command allows frequently executed commands to be run from within a Windows or portable device web interface. More details on these two methods:
Remote Control with LogMeIn - ProactiveWatch seamlessly integrates with LogMeIn, an industry leading remote control program. With LogMeIn integration your operators and technicians are only ever one click away from having a full remote control session with a managed computer.
Remote Control command line integration - ProactiveWatch allows you to specify a command string on a machine-by-machine basis, so that you can instantly launch the remote control program of your choice, including RDP, VNC, etc.
Remote Command - ProactiveWatch Remote Command gives you one-click access to a list of common and machine-specific commands (eg - restart a service, stop a process) so you can instantly diagnose and fix problems based on alerts and active alarms. Mobile web browser login access allows technicians to remotely diagnose and remediate problems, no matter where they are. Fix computer, network and application problems more than 50% faster!
